Volunteer – International China Concern

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Internet Protocol Address

We collect an IP address and linked data from all visitors to our site. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses and associated data to help diagnose problems with our server, administer our site, analyse trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customised, personalised content. IP addresses are not linked to personally identifiable information.

Use of “Cookies”

Our site may use cookies to enhance your experience. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the website and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.

Security

All information provided to International China Concern is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our site that is only accessible by certain qualified employees of International China Concern. Unfortunately, however, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information.

Other Websites

Our site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which International China Concern has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different to ours.

Contacting the Website

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, you can send us a message. International China Concern uses the services of a range of third party provides on this website to collect and process transactions. You will need to contact these providers directly for their Privacy Policies.

The providers include (but are not limited to) the following: FundraiseUp, GiftTool, Raisely, Charities Aid Foundation, Mollie.

投诉政策

The Policy below deals with how we approach complaints or negative feedback about us. It is open for use by members of the public, volunteers or staff and involves five key elements:

Culture. Our aim is to serve our stakeholders to the best of our ability. We accept that we are not perfect. We value complaints and feedback as a means of identifying and understanding how we can do things better.
Principles. Our complaints and feedback system is modelled on biblical principles, including humility, fairness, accessibility, responsiveness, efficiency and integration.
People. Our complaint handling staff will be skilled and professional.
Process. Our complaints handling process involves seven stages – acknowledgment, assessment, planning, investigation, response, review, and consideration of systemic issues.
Analysis. We review information about complaints as part of a continuous process of review and improvement.

We discuss these elements in more detail below:

Element 1—Culture

We are committed to achieving our Mission and Vision (https://chinaconcern.org/about-us/vision-mission/). We are equally committed to doing so in the best way possible, and without concern or hurt for any of the people we deal with. We know that despite our best efforts, we are not perfect and that we can always do better.

Accordingly, we value complaints and feedback and recognise that effective complaint handling will benefit our stakeholders, our reputation, and our administration. We affirm that complaints can highlight weaknesses in our programs, policies, and service delivery, and stimulate us to improve our operations. We also affirm that good complaint handling will reassure stakeholders that we are committed to resolving problems, improving relations, and building loyalty, and to improving our accountability and transparency.

Element 2—Principles

Our complaint and feedback handling system are based on biblical principles, modelled on principles of fairness, accessibility, responsiveness and efficiency. Complaint handling has the same priority as our core business. Each complaint will be assessed on its own merits. As far as possible confidentiality and privacy will be maintained, and we will be transparent in reporting back results to you as quickly as reasonably possible. It is our aim to resolve all complaints as quickly and efficiently as possible. For example, if they can be resolved over the phone at the time they are made, we will do so.

We will not victimise or treat any person adversely because they have made a complaint. There is no financial charge for making a complaint. If you have special needs (e.g. non English speaking background or a physical impairment), please let us know and we will do our best to assist you.

You may initiate a complaint or feedback by email, or letter – see the contact details below. If you wish to make your complaint or provide feedback anonymously, it will still receive our genuine attention, although of course we will be unable to report back or seek further information which may be able to assist us in dealing with any issue. We are happy to deal directly with you, o or through a parent, guardian, friend, or adviser.

Element 3—People

We take complaints and feedback seriously. All complaints will be investigated with complete impartiality by a staff member or Board member who is not personally involved in the issues, or by an external consultant or adviser. In matters of great significance, we may outsource the handling of a complaint to an external adviser or consultant, to whom we will give complete co-operation.

Element 4—Process

Our standard complaint handling procedures are as follows (although we reserve the right to approach a complaint more flexibly if we think it will achieve a more just and efficient outcome):

We will acknowledge each complaint promptly and give you the contact details of the person handling the complaint, ideally within 2 business days of the complaint being received. If we have not finalised your complaint within 7 days after that, we will contact you to report our progress.

We will assess the complaint and assign it priority.

If investigation is required, we will plan how the investigation is to be carried out.

We will investigate all relevant factual issues and then review the complaint in light of those facts. We will then consider options for complaint resolution.

We will contact you to discuss the complaint. In doing so we will inform you of the relevant facts we have identified and ask you to comment and/or give us any other relevant information you may have. We will then discuss with you how we propose to resolve the complaint. If we were wrong or have acted inappropriately, we will apologize.

If you are not satisfied with the proposed resolution, the relevant Board Chair will review the position, and we will contact you appropriately. If you are still not satisfied, and we believe that there are genuine issues involved, we may suggest an externally facilitated mediation or similar (for example in Australia PeaceWise (peacewise.org.au) or similar). Alternatively, you may pursue any other action which you believe is appropriate.

We will act on any systemic issues that are identified because of the complaint or feedback.

(Note – if we reasonably believe that a complaint is vexatious, trivial, or not genuine we will inform you accordingly as soon as we form that view. If you wish to take matters further, you may pursue any other action which you believe is appropriate.)

Element 5—Analysis

We appreciate that complaints and feedback can provide an insight into our programs and services and may show that they are not working as well as they might. We will use information brought to light by any complaints and feedback to improve our service to our stakeholders by:

highlighting service failings that need to be remedied; and

revealing problems and trends that can be acted on by management

We will address these with the relevant National Office or international team any significant issues which are revealed by our complaints handling and feedback procedures.

Contact Details:

Trent Frecklington, International Operations Director

ICC International, Room1208 Tung Che Commercial Centre, 246 Des Voeux Road West, Sai Ying Pun, Hong Kong

or email speakup@chinaconcern.org

Or contact a National Office near you – see our Contact us page (https://chinaconcern.org/contact/)

Child Protection Policy

Child & Young Adults Protection Policy

In some regions of the world this is referred to as Safeguarding and refers to any person in our care or program.

International China Concern believes protecting children from the risk of harm is a responsibility that we must all undertake. We are committed to a pro-active role that will protect the child from all forms of physical or mental violence, injury or abuse, neglect, maltreatment or exploitation, including sexual abuse.

This policy will help to foster a safe and positive environment for children and provide guidance to all international and field staff (staff) on the acceptable behaviours and appropriate boundaries when working with children.

International China Concern will ensure that all staff and visitors are aware of this policy and commitment to ensuring risks of abuse to our children are minimised. We will ensure our staff are clear what steps to take when concerns arise regarding the safety of our children and understand that we will respond immediately to investigate concerns raised.

Definition of Terminology: The terminology of child/children covers all residents within an International Child Concern project regardless of age, sex, physical or mental capacity.

Our values, principles and beliefs require staff and volunteers to:

Treat every child with dignity and respect at all times.
Conduct themselves in a manner consistent with their position as a positive role model to children.
Immediately raise concerns for the safety or well-being of a child in line with the International China Concern reporting procedure.
Listen to our children and take any concerns raised seriously.
Be visible when working with children, endeavouring to ensure that other adults are present when working with children and avoiding being alone with them.
Work in partnership with carers and/or other professionals to ensure the protection of children.
Not personally criticise a staff member for perceived actions towards a child but follow defined reporting processes for alleged incidents.

International China Concern staff and volunteers will not:

Engage in any behaviour that is intended to shame, humiliate, belittle or degrade children.
Use language, make suggestions or offer advice that is inappropriate, offensive or abusive.
Smack, hit, physically assault children or apply extreme physical or emotional discipline measures.
Develop sexual relationships with children nor any kind of relationship that is deemed exploitative or abusive.
Spend excessive time alone with children away from others.
Act in ways that may be abusive or place a child at risk of abuse.
Behave physically in a manner that is inappropriate or sexually provocative.
Take children to their own home without prior approval by the relative project manager.
Sleep in the same bed as children.
Purposely neglect a child outside of recognised and approved palliative care systems. Palliative care must be approved by the relative Project Manager prior to implementation. Neglect extends to withholding food, fluids, basic care, necessary medical treatment, or provision of adequate clothing to meet basic needs.

Upon an allegation being made the International China Concern Project Manager in conjunction with the China Operations Director will put in place an action plan to ensure the safety of the child as a priority.

Disciplinary procedures will be applied to staff who have been found to have acted outside our policy guidelines. Where dictated by in-country laws, confirmed instances will be reported to welfare centre and/or legal authorities.

Consensual Relationships

While we recognise the right of a young adult to engage in relationships once past the lawful age of consent, staff may not at any time engage in any consensual relationships due to the ethical nature of the relationship between staff and care recipient. Relationships of this nature may not result in legal prosecution however they will lead to dismissal and/or removal from working on our projects.

Legal Matters

International China Concern Limited is a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance of Hong Kong.

Company Register Number: 563347

IRD Charity Number: 91/04700

Office Address:

Room 1208, Tung Che Commercial Centre

246 Des Voeux Road West

Sai Ying Pun, Hong Kong

Registered Office

c/o LL. B. Accounting Services Limited
608 Laford Centre
838 Lai Chi Kok Road
Kowloon, Hong Kong

International China Concern (Child Care) Ltd is a company limited by guarantee registered in England and Wales.
Registered Charity Number 1104182
Registered Number 4581218

International China Concern has national offices registered in the following countries:

Australia: International China Concern (Australia) Ltd., a registered charity with the Australian Charities and Not-for-profits Commission ABN 30 091 040 649.

Canada: International China Concern Canada, a registered charity with the Canada Revenue Agency, number 86737 0645 RR0001.

Hong Kong: International China Concern Hong Kong Limited, a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance. Charity Number with IRD: 91/11854

荷兰 : Stichting International China Concern, a registered charity with ANBI status, RSIN: 8091.50.219.

United Kingdom: International China Concern, a registered charity in England and Wales, number 1164736.

United States of America: Registered Name ‘American Friends of ICC’ (AFICC). AFICC is a registered 501(c)(3) non-profit organization. All donations are tax-deductible in full or in part. Company number 31-1706836

Funds Management

To ensure all funds donated to ICC are used for the purposes for which they are given, ICC management retains full control over all funds and their disbursement. Funds are never handed over to third parties and our processes undertake audit procedures each year to ensure the integrity of use.

International China Concern is a Christian development organisation with a mission to provide love, hope and opportunity to children with disabilities and strives to end abandonment by keeping families together. Your gift will help to accomplish this mission, making a very real difference in the lives of many children and young people.

Should funds raised within your designated area of giving exceed the amount required, ICC will redirect funds to a similar item or programme.

使用条款

The website is intended for personal, non-commercial use only. Any use other than for personal purpose including but not limited to altering, downloading, copying or transmitting any material, reproducing or reposting it should obtain prior permission from ICC. If such permission is granted, the source should be acknowledged appropriately. For enquiry on usage for purposes other than personal and non-commercial, please contact us in advance. Any violations of the above may subject the user to legal action by International China Concern.

助养孩子

付出时间
带来改变

参与ICC的志愿者工作，一同为生命带来长远改变！

联络我们

前往中国参与义务服事

我们和所服事的孩子一样，每个人都具有贡献世界的独特天赋和才能。诚邀你成为ICC志愿者，以生命长远影响生命！

如果你有一颗服事残疾儿童的心，也希望从事长期志愿者，那你很适合加入我们的中国团队！

成为志愿者、在中国服事时，你将按所长领域，与当地同事一起照顾孩子们的各项需求。当你探索美丽的语言和中国文化的同时，一众基督徒社群将保障你的生活支出。

Anna是一位居住在多伦多的职业治疗师，也是曾到中国服事的ICC前志愿者。Anna在刚完成学业时接触到了ICC，她渴望成为一名治疗师，也想服事于宣教事工。

ICC对孩子们的爱心照顾，给Anna留下了深刻的印象。“ICC有异于其他机构的地方是他们深刻拥抱‘家’的价值。即便是小小的里程碑：和孩子的第一次目光接触、孩子们第一个微笑、他们学走的第一步又或是第一次乘搭公车，ICC工作人员都会讚美庆祝。”

家的氛围也同时渗透到志愿者团队中。“当我离家时，长期义工团队的成员便是我的家人”。Anna分享说：“我鼓励你考虑、祈祷并联系ICC，让上帝全然地带你走出舒适区，也让祂向你展示前所未有的光明人生。”

“淬炼出来的友谊是长远又真诚的。我的队员至今仍是我的好朋友，也是我的家人。”—— Anna

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了解更多志愿者资讯

在帮助残疾青年走向丰盛人生的旅程中，你我都扮演着重要角色。你对ICC的支持将让残疾青年得以有尊严地凭自身能力赚取收入，进而走向自立之路。

因你的支持，ICC能持续发展生活技能和职业培训项目，也能扩展我们在社会企业方面的发展机会；由此，更多残疾青年能发掘自身能力，将之落实在职业抱负上。

义工空缺

艺术治疗师
舞蹈治疗师
家庭/儿童辅导员
音乐治疗师
职业治疗师
物理治疗师
社工
特殊教育老师
言语和沟通治疗师

注意事项

我们将考虑所有的报名者，但特别希望招募在康复治疗、社会工作和特殊教育领域中的专业人士。

我们希望长期义工至少能承诺3个月的服务期限，如可以服务两年或以上的更佳，因为对志愿者而言，有多点时间学习中国语言和文化将有助他们跟孩子和前线员工沟通。

申请程序

欲申请成为ICC的志愿者，你须通过所在地区的ICC办公室完成以下程序：

填写申请表格，并提供至少一位你所在教会的领袖、导师或顾问的联系方式
完成至少一次的面对面、线上、或电话初步面试
收到并阅读我们的志愿者指南
签署和同意遵守ICC的儿童保护政策
提交一份来自你国家或居住地区的“无犯罪纪录证明书”（如适用）
视服务期限，申请人可能需要接受身体检查，文化意识及/或性格分析。

如果你有任何疑问或想申请成为ICC志愿者，请联系我们。

联络我们

义工需自筹薪金

成为各地办公室志愿者

志愿者是各慈善机构的命脉。透过ICC遍布全球的办公室，我们可以针对当地所需提供帮助。

各地所需有所不同，成为当地办公室的志愿者后，你将帮助我们提高该地区群众对ICC的认识，同时为ICC在中国的事工进行筹款。各地办公室也是短期探访队或长期义工的主要联络点。

留意ICC各地办公室的志愿者机会

立即申请

我从2012年开始，成为加拿大ICC“走长城”慈善行志愿者。我很乐意成为致力将爱带给儿童的其中一员。更美好的是，我能够和一群很棒的人合作，我每一年都期待见到他们。

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Matt

ICC“走长城”慈善行志愿者

你能如何帮忙

85%*

你所捐赠的85%善款将直接运用在我们的服务项目上

你的爱心，加上我们的关怀，结合创新方式，
一同给残疾儿童提供机会，也减轻一众困境家庭的负担。

为ICC祈祷

*该数据来自国际关心中国慈善协会（ICC）2022年度的财务总结。该数字只反映国际和中国团队的运营状况，并不包括ICC各办事处的运作费用。如欲索取已审核的各地办事处的财务报告，请直接联络该办事处。

紧贴我们

与ICC同行，一起改写中国最弱势儿童的生命。紧贴我们，率先了解你的支持如何为残疾孩子及其家庭开创更美好与光明的未来。

“千里之行，始于足下。” —— 语出《老子》

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