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使用條款

Internet Protocol Address

We collect an IP address and linked data from all visitors to our site. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses and associated data to help diagnose problems with our server, administer our site, analyse trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customised, personalised content. IP addresses are not linked to personally identifiable information.

Use of “Cookies”

Our site may use cookies to enhance your experience. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the website and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.

Security

All information provided to International China Concern is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our site that is only accessible by certain qualified employees of International China Concern. Unfortunately, however, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information.

Other Websites

Our site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which International China Concern has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different to ours.

Contacting the Website

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, you can send us a message. International China Concern uses the services of a range of third party provides on this website to collect and process transactions. You will need to contact these providers directly for their Privacy Policies.

The providers include (but are not limited to) the following: FundraiseUp, GiftTool, Raisely, Charities Aid Foundation, Mollie.

投訴政策

The Policy below deals with how we approach complaints or negative feedback about us. It is open for use by members of the public, volunteers or staff and involves five key elements:

Culture. Our aim is to serve our stakeholders to the best of our ability. We accept that we are not perfect. We value complaints and feedback as a means of identifying and understanding how we can do things better.
Principles. Our complaints and feedback system is modelled on biblical principles, including humility, fairness, accessibility, responsiveness, efficiency and integration.
People. Our complaint handling staff will be skilled and professional.
Process. Our complaints handling process involves seven stages – acknowledgment, assessment, planning, investigation, response, review, and consideration of systemic issues.
Analysis. We review information about complaints as part of a continuous process of review and improvement.

We discuss these elements in more detail below:

Element 1—Culture

We are committed to achieving our Mission and Vision (https://chinaconcern.org/about-us/vision-mission/). We are equally committed to doing so in the best way possible, and without concern or hurt for any of the people we deal with. We know that despite our best efforts, we are not perfect and that we can always do better.

Accordingly, we value complaints and feedback and recognise that effective complaint handling will benefit our stakeholders, our reputation, and our administration. We affirm that complaints can highlight weaknesses in our programs, policies, and service delivery, and stimulate us to improve our operations. We also affirm that good complaint handling will reassure stakeholders that we are committed to resolving problems, improving relations, and building loyalty, and to improving our accountability and transparency.

Element 2—Principles

Our complaint and feedback handling system are based on biblical principles, modelled on principles of fairness, accessibility, responsiveness and efficiency. Complaint handling has the same priority as our core business. Each complaint will be assessed on its own merits. As far as possible confidentiality and privacy will be maintained, and we will be transparent in reporting back results to you as quickly as reasonably possible. It is our aim to resolve all complaints as quickly and efficiently as possible. For example, if they can be resolved over the phone at the time they are made, we will do so.

We will not victimise or treat any person adversely because they have made a complaint. There is no financial charge for making a complaint. If you have special needs (e.g. non English speaking background or a physical impairment), please let us know and we will do our best to assist you.

You may initiate a complaint or feedback by email, or letter – see the contact details below. If you wish to make your complaint or provide feedback anonymously, it will still receive our genuine attention, although of course we will be unable to report back or seek further information which may be able to assist us in dealing with any issue. We are happy to deal directly with you, o or through a parent, guardian, friend, or adviser.

Element 3—People

We take complaints and feedback seriously. All complaints will be investigated with complete impartiality by a staff member or Board member who is not personally involved in the issues, or by an external consultant or adviser. In matters of great significance, we may outsource the handling of a complaint to an external adviser or consultant, to whom we will give complete co-operation.

Element 4—Process

Our standard complaint handling procedures are as follows (although we reserve the right to approach a complaint more flexibly if we think it will achieve a more just and efficient outcome):

We will acknowledge each complaint promptly and give you the contact details of the person handling the complaint, ideally within 2 business days of the complaint being received. If we have not finalised your complaint within 7 days after that, we will contact you to report our progress.

We will assess the complaint and assign it priority.

If investigation is required, we will plan how the investigation is to be carried out.

We will investigate all relevant factual issues and then review the complaint in light of those facts. We will then consider options for complaint resolution.

We will contact you to discuss the complaint. In doing so we will inform you of the relevant facts we have identified and ask you to comment and/or give us any other relevant information you may have. We will then discuss with you how we propose to resolve the complaint. If we were wrong or have acted inappropriately, we will apologize.

If you are not satisfied with the proposed resolution, the relevant Board Chair will review the position, and we will contact you appropriately. If you are still not satisfied, and we believe that there are genuine issues involved, we may suggest an externally facilitated mediation or similar (for example in Australia PeaceWise (peacewise.org.au) or similar). Alternatively, you may pursue any other action which you believe is appropriate.

We will act on any systemic issues that are identified because of the complaint or feedback.

(Note – if we reasonably believe that a complaint is vexatious, trivial, or not genuine we will inform you accordingly as soon as we form that view. If you wish to take matters further, you may pursue any other action which you believe is appropriate.)

Element 5—Analysis

We appreciate that complaints and feedback can provide an insight into our programs and services and may show that they are not working as well as they might. We will use information brought to light by any complaints and feedback to improve our service to our stakeholders by:

highlighting service failings that need to be remedied; and

revealing problems and trends that can be acted on by management

We will address these with the relevant National Office or international team any significant issues which are revealed by our complaints handling and feedback procedures.

Contact Details:

Trent Frecklington, International Operations Director

ICC International, Room1208 Tung Che Commercial Centre, 246 Des Voeux Road West, Sai Ying Pun, Hong Kong

or email speakup@chinaconcern.org

Or contact a National Office near you – see our Contact us page (https://chinaconcern.org/contact/)

Child Protection Policy

Child & Young Adults Protection Policy

In some regions of the world this is referred to as Safeguarding and refers to any person in our care or program.

International China Concern believes protecting children from the risk of harm is a responsibility that we must all undertake. We are committed to a pro-active role that will protect the child from all forms of physical or mental violence, injury or abuse, neglect, maltreatment or exploitation, including sexual abuse.

This policy will help to foster a safe and positive environment for children and provide guidance to all international and field staff (staff) on the acceptable behaviours and appropriate boundaries when working with children.

International China Concern will ensure that all staff and visitors are aware of this policy and commitment to ensuring risks of abuse to our children are minimised. We will ensure our staff are clear what steps to take when concerns arise regarding the safety of our children and understand that we will respond immediately to investigate concerns raised.

Definition of Terminology: The terminology of child/children covers all residents within an International Child Concern project regardless of age, sex, physical or mental capacity.

Our values, principles and beliefs require staff and volunteers to:

Treat every child with dignity and respect at all times.
Conduct themselves in a manner consistent with their position as a positive role model to children.
Immediately raise concerns for the safety or well-being of a child in line with the International China Concern reporting procedure.
Listen to our children and take any concerns raised seriously.
Be visible when working with children, endeavouring to ensure that other adults are present when working with children and avoiding being alone with them.
Work in partnership with carers and/or other professionals to ensure the protection of children.
Not personally criticise a staff member for perceived actions towards a child but follow defined reporting processes for alleged incidents.

International China Concern staff and volunteers will not:

Engage in any behaviour that is intended to shame, humiliate, belittle or degrade children.
Use language, make suggestions or offer advice that is inappropriate, offensive or abusive.
Smack, hit, physically assault children or apply extreme physical or emotional discipline measures.
Develop sexual relationships with children nor any kind of relationship that is deemed exploitative or abusive.
Spend excessive time alone with children away from others.
Act in ways that may be abusive or place a child at risk of abuse.
Behave physically in a manner that is inappropriate or sexually provocative.
Take children to their own home without prior approval by the relative project manager.
Sleep in the same bed as children.
Purposely neglect a child outside of recognised and approved palliative care systems. Palliative care must be approved by the relative Project Manager prior to implementation. Neglect extends to withholding food, fluids, basic care, necessary medical treatment, or provision of adequate clothing to meet basic needs.

Upon an allegation being made the International China Concern Project Manager in conjunction with the China Operations Director will put in place an action plan to ensure the safety of the child as a priority.

Disciplinary procedures will be applied to staff who have been found to have acted outside our policy guidelines. Where dictated by in-country laws, confirmed instances will be reported to welfare centre and/or legal authorities.

Consensual Relationships

While we recognise the right of a young adult to engage in relationships once past the lawful age of consent, staff may not at any time engage in any consensual relationships due to the ethical nature of the relationship between staff and care recipient. Relationships of this nature may not result in legal prosecution however they will lead to dismissal and/or removal from working on our projects.

Legal Matters

International China Concern Limited is a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance of Hong Kong.

Company Register Number: 563347

IRD Charity Number: 91/04700

Office Address:

Room 1208, Tung Che Commercial Centre

246 Des Voeux Road West

Sai Ying Pun, Hong Kong

Registered Office

c/o LL. B. Accounting Services Limited
608 Laford Centre
838 Lai Chi Kok Road
Kowloon, Hong Kong

International China Concern (Child Care) Ltd is a company limited by guarantee registered in England and Wales.
Registered Charity Number 1104182
Registered Number 4581218

International China Concern has national offices registered in the following countries:

Australia: International China Concern (Australia) Ltd., a registered charity with the Australian Charities and Not-for-profits Commission ABN 30 091 040 649.

Canada: International China Concern Canada, a registered charity with the Canada Revenue Agency, number 86737 0645 RR0001.

Hong Kong: International China Concern Hong Kong Limited, a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance. Charity Number with IRD: 91/11854

荷蘭 : Stichting International China Concern, a registered charity with ANBI status, RSIN: 8091.50.219.

United Kingdom: International China Concern, a registered charity in England and Wales, number 1164736.

United States of America: Registered Name ‘American Friends of ICC’ (AFICC). AFICC is a registered 501(c)(3) non-profit organization. All donations are tax-deductible in full or in part. Company number 31-1706836

Funds Management

To ensure all funds donated to ICC are used for the purposes for which they are given, ICC management retains full control over all funds and their disbursement. Funds are never handed over to third parties and our processes undertake audit procedures each year to ensure the integrity of use.

International China Concern is a Christian development organisation with a mission to provide love, hope and opportunity to children with disabilities and strives to end abandonment by keeping families together. Your gift will help to accomplish this mission, making a very real difference in the lives of many children and young people.

Should funds raised within your designated area of giving exceed the amount required, ICC will redirect funds to a similar item or programme.

使用條款

The website is intended for personal, non-commercial use only. Any use other than for personal purpose including but not limited to altering, downloading, copying or transmitting any material, reproducing or reposting it should obtain prior permission from ICC. If such permission is granted, the source should be acknowledged appropriately. For enquiry on usage for purposes other than personal and non-commercial, please contact us in advance. Any violations of the above may subject the user to legal action by International China Concern.

助養孩子

你的愛
改變生命

讓我們攜手幫助
像明明一樣的孩子茁壯成長

中國的殘疾孩子需要你的幫助

在中國，每35秒就有一位先天殘疾的孩子出生。資源匱乏、社會偏見，往往使他們的人生舉步艱難和遭受排擠。許多孩子很可能因此遭受遺棄，而這絕不公平，也絕不是上帝對這些脆弱無助的生命的旨意。

社會服務匱乏

照顧殘疾兒童極需各項專業支援服務。很多地區卻缺乏相關支援，或甚至根本不存在。

貧困

對於勉強度日的中國家庭而言，養育殘疾孩子會帶來難以負擔的經濟壓力。

大衆成見

社會大眾對殘疾人士的偏見一時間難以消除。這種誤解和制度上的不公往往導致殘疾人士缺乏機會。

絕望無助

背負許多待克服的障礙，殘疾兒童和其家庭常常感到被社會排擠在外。許多人因此變得孤立無援，對光明的未來失去希望。

你可以幫助他們
實現充滿機遇的人生

每一位兒童都應對未來充滿盼望，並享有實現豐盛生命的機會。

一斌的故事

七歲的一斌患有腦癱，極少有機會出門看看外面的世界。一斌一家住在一座沒有電梯的樓房，父母難以協助自己的孩子上下樓梯。他們的生活常常伴隨著沮喪和孤獨感。

一斌參加了ICC的「家．友同行」計劃後，得到了物理治療、言語治療及特殊教育服務。他正逐步實現學習目標，現在還能扶著助行器走路呢！

一斌的媽媽喜悅地說：「他們用愛和關懷，讓一個被社會遺忘的人重新活了過來」。

露露的故事

露露在三個月大時就來到了ICC。除了患有唐氏綜合症，她還需要立即接受心臟手術。

在ICC的照顧者、治療師和老師們的幫助下，露露現在可以走路並自己進食。她喜歡探索，最近還開始上幼兒園了！

在愛、希望和機會的圍繞下，露露将充分發揮她的天賦潛能。

了解孩子們如何在「小組家庭」護理模式中茁壯成長。

Meet Guigui

When Guigui first arrived at our Care Centre, his spina bifida confined him to a bed with little interaction. After many years in ICC’s care, Guigui communicates freely and thrives in our Pathways vocational training program.

Guigui recently joined the team on one of our Little Ark food trucks. He’s even begun leading the team as they make coffee and serve treats to satisfied customers.

了解ICC培訓青年人的工作如何為他們更美好的未來開啟大門。

ICC通過以下三大途徑為中國殘疾兒童帶來改變

維繫家庭

關顧被遺棄的兒童

培訓青年人

ICC以實際的方式帶來改變

1993年，一名新生女嬰遭到遺棄，被送往中國一所孤兒院。
雖然她活不過24 小時，但她短暫的生命激發了愛與關懷的承諾，並一路延續至今。

延續30年的影響

成千上萬孩子的生命被改變

殘疾關顧服務領域的引領者

你的支持帶來以下成果（2022年數據）

280000

小時的全人照顧

10000

小時的復康治療服務
致ICC服務的孩子們

2500

小時的特殊教育課程
致ICC服務的孩子們

1000

次為孩子們提供的
上門物理治療和教育服務

10000

次家訪及
家庭支援服務

20000

天面向殘疾青年的
職業技能培訓服務

你能如何幫忙

85%*

你所捐贈的85%善款將直接運用在我們的服務項目上

你的愛心，加上我們的關懷，結合創新方式，
一同給殘疾兒童提供機會，也減輕一眾困境家庭的負擔。

為ICC祈禱

*數據來自國際關心中國慈善協會（ICC）2022年度的財務總結。該數字只反映國際和中國團隊的運營狀況，並不包括ICC各辦事處的運作費用。如欲索取已審核的各地辦事處的財務報告，請直接聯絡該辦事處。

我們的工作

我們的工作

你的參與

關於ICC

關於ICC

瀏覽各地辦事處網頁

瀏覽各地辦事處網頁

英國及愛爾蘭共和國

加拿大

澳洲

荷蘭

香港

美國ICC之友（AFICC）