使用條款

Internet Protocol Address 

We collect an IP address and linked data from all visitors to our site. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses and associated data to help diagnose problems with our server, administer our site, analyse trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customised, personalised content. IP addresses are not linked to personally identifiable information. 

Use of “Cookies” 

Our site may use cookies to enhance your experience. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the website and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them. 

Security 

All information provided to International China Concern is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our site that is only accessible by certain qualified employees of International China Concern. Unfortunately, however, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information. 

Other Websites 

Our site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which International China Concern has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different to ours. 

Contacting the Website 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, you can send us a message.  International China Concern uses the services of a range of third party provides on this website to collect and process transactions. You will need to contact these providers directly for their Privacy Policies.

The providers include (but are not limited to) the following: FundraiseUp, GiftTool, Raisely, Charities Aid Foundation, Mollie.

投訴政策

投訴政策

The Policy below deals with how we approach complaints or negative feedback about us. It is open for use by members of the public, volunteers or staff and involves five key elements:

  1. Culture. Our aim is to serve our stakeholders to the best of our ability. We accept that we are not perfect. We value complaints and feedback as a means of identifying and understanding how we can do things better.
  2. Principles. Our complaints and feedback system is modelled on biblical principles, including humility, fairness, accessibility, responsiveness, efficiency and integration.
  3. People. Our complaint handling staff will be skilled and professional.
  4. Process. Our complaints handling process involves seven stages – acknowledgment, assessment, planning, investigation, response, review, and consideration of systemic issues.
  5. Analysis. We review information about complaints as part of a continuous process of review and improvement.

We discuss these elements in more detail below:

Element 1—Culture

We are committed to achieving our Mission and Vision (https://chinaconcern.org/about-us/vision-mission/). We are equally committed to doing so in the best way possible, and without concern or hurt for any of the people we deal with. We know that despite our best efforts, we are not perfect and that we can always do better.

Accordingly, we value complaints and feedback and recognise that effective complaint handling will benefit our stakeholders, our reputation, and our administration. We affirm that complaints can highlight weaknesses in our programs, policies, and service delivery, and stimulate us to improve our operations. We also affirm that good complaint handling will reassure stakeholders that we are committed to resolving problems, improving relations, and building loyalty, and to improving our accountability and transparency.

Element 2—Principles

Our complaint and feedback handling system are based on biblical principles, modelled on principles of fairness, accessibility, responsiveness and efficiency. Complaint handling has the same priority as our core business. Each complaint will be assessed on its own merits. As far as possible confidentiality and privacy will be maintained, and we will be transparent in reporting back results to you as quickly as reasonably possible. It is our aim to resolve all complaints as quickly and efficiently as possible. For example, if they can be resolved over the phone at the time they are made, we will do so.

We will not victimise or treat any person adversely because they have made a complaint. There is no financial charge for making a complaint. If you have special needs (e.g. non English speaking background or a physical impairment), please let us know and we will do our best to assist you.

You may initiate a complaint or feedback by email, or letter – see the contact details below. If you wish to make your complaint or provide feedback anonymously, it will still receive our genuine attention, although of course we will be unable to report back or seek further information which may be able to assist us in dealing with any issue. We are happy to deal directly with you, o or through a parent, guardian, friend, or adviser.

Element 3—People

We take complaints and feedback seriously. All complaints will be investigated with complete impartiality by a staff member or Board member who is not personally involved in the issues, or by an external consultant or adviser. In matters of great significance, we may outsource the handling of a complaint to an external adviser or consultant, to whom we will give complete co-operation.

Element 4—Process

Our standard complaint handling procedures are as follows (although we reserve the right to approach a complaint more flexibly if we think it will achieve a more just and efficient outcome):

We will acknowledge each complaint promptly and give you the contact details of the person handling the complaint, ideally within 2 business days of the complaint being received. If we have not finalised your complaint within 7 days after that, we will contact you to report our progress.

We will assess the complaint and assign it priority.

If investigation is required, we will plan how the investigation is to be carried out.

We will investigate all relevant factual issues and then review the complaint in light of those facts. We will then consider options for complaint resolution.

We will contact you to discuss the complaint. In doing so we will inform you of the relevant facts we have identified and ask you to comment and/or give us any other relevant information you may have. We will then discuss with you how we propose to resolve the complaint. If we were wrong or have acted inappropriately, we will apologize.

If you are not satisfied with the proposed resolution, the relevant Board Chair will review the position, and we will contact you appropriately. If you are still not satisfied, and we believe that there are genuine issues involved, we may suggest an externally facilitated mediation or similar (for example in Australia PeaceWise (peacewise.org.au) or similar). Alternatively, you may pursue any other action which you believe is appropriate.

We will act on any systemic issues that are identified because of the complaint or feedback.

(Note – if we reasonably believe that a complaint is vexatious, trivial, or not genuine we will inform you accordingly as soon as we form that view. If you wish to take matters further, you may pursue any other action which you believe is appropriate.)

Element 5—Analysis

We appreciate that complaints and feedback can provide an insight into our programs and services and may show that they are not working as well as they might. We will use information brought to light by any complaints and feedback to improve our service to our stakeholders by:

highlighting service failings that need to be remedied; and

revealing problems and trends that can be acted on by management

We will address these with the relevant National Office or international team any significant issues which are revealed by our complaints handling and feedback procedures.

Contact Details:

Trent Frecklington, International Operations Director

ICC International, Room1208 Tung Che Commercial Centre, 246 Des Voeux Road West, Sai Ying Pun, Hong Kong

or email speakup@chinaconcern.org

Or contact a National Office near you – see our Contact us page (https://chinaconcern.org/contact/)

Child Protection Policy

Child & Young Adults Protection Policy

In some regions of the world this is referred to as Safeguarding and refers to any person in our care or program.

International China Concern believes protecting children from the risk of harm is a responsibility that we must all undertake. We are committed to a pro-active role that will protect the child from all forms of physical or mental violence, injury or abuse, neglect, maltreatment or exploitation, including sexual abuse.

This policy will help to foster a safe and positive environment for children and provide guidance to all international and field staff (staff) on the acceptable behaviours and appropriate boundaries when working with children.

International China Concern will ensure that all staff and visitors are aware of this policy and commitment to ensuring risks of abuse to our children are minimised. We will ensure our staff are clear what steps to take when concerns arise regarding the safety of our children and understand that we will respond immediately to investigate concerns raised.

Definition of Terminology: The terminology of child/children covers all residents within an International Child Concern project regardless of age, sex, physical or mental capacity.

Our values, principles and beliefs require staff and volunteers to:

  • Treat every child with dignity and respect at all times.
  • Conduct themselves in a manner consistent with their position as a positive role model to children.
  • Immediately raise concerns for the safety or well-being of a child in line with the International China Concern reporting procedure.
  • Listen to our children and take any concerns raised seriously.
  • Be visible when working with children, endeavouring to ensure that other adults are present when working with children and avoiding being alone with them.
  • Work in partnership with carers and/or other professionals to ensure the protection of children.
  • Not personally criticise a staff member for perceived actions towards a child but follow defined reporting processes for alleged incidents.


International China Concern staff and volunteers will not:

  • Engage in any behaviour that is intended to shame, humiliate, belittle or degrade children.
  • Use language, make suggestions or offer advice that is inappropriate, offensive or abusive.
  • Smack, hit, physically assault children or apply extreme physical or emotional discipline measures.
  • Develop sexual relationships with children nor any kind of relationship that is deemed exploitative or abusive.
  • Spend excessive time alone with children away from others.
  • Act in ways that may be abusive or place a child at risk of abuse.
  • Behave physically in a manner that is inappropriate or sexually provocative.
  • Take children to their own home without prior approval by the relative project manager.
  • Sleep in the same bed as children.
  • Purposely neglect a child outside of recognised and approved palliative care systems. Palliative care must be approved by the relative Project Manager prior to implementation. Neglect extends to withholding food, fluids, basic care, necessary medical treatment, or provision of adequate clothing to meet basic needs.


Upon an allegation being made the International China Concern Project Manager in conjunction with the China Operations Director will put in place an action plan to ensure the safety of the child as a priority.

Disciplinary procedures will be applied to staff who have been found to have acted outside our policy guidelines. Where dictated by in-country laws, confirmed instances will be reported to welfare centre and/or legal authorities.


Consensual Relationships

While we recognise the right of a young adult to engage in relationships once past the lawful age of consent, staff may not at any time engage in any consensual relationships due to the ethical nature of the relationship between staff and care recipient. Relationships of this nature may not result in legal prosecution however they will lead to dismissal and/or removal from working on our projects.

隱私政策

隱私政策

Thank you for choosing to partner with us. Your trust and confidence are important to us. International China Concern has created this Privacy Policy to explain why we collect information and how we will protect your personal privacy within our website. The following discloses our information gathering and dissemination practices for the website located at the URL www.chinaconcern.org. 

To fully understand your rights, we encourage you to read this Privacy Policy. International China Concern reserves the right at any time, and without notice, to change this Privacy Policy simply by posting such changes on our site. Any change will be effective immediately upon posting. Because we want to demonstrate our commitment to your privacy, this Privacy Policy notifies you of:

  1. What personally identifiable information of yours is collected through the site 
  2. Who collects such information
  3. How such information is used 
  4. With whom your information may be shared 
  5. What choices you have regarding collection, use and distribution of your information 
  6. What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control
  7. How you can correct any inaccuracies in your information.

Questions regarding this statement should be directed to International China Concern by sending us a message. Please reference this Privacy Policy in your message.

 What Information We Collect and How We Use That Information 

Our registration forms require users to give us contact information that may include name, email address, format preference (HTML vs. text), address, interests, credit card number and similar information. We do not request or store sensitive information from our visitors, such as Social Insurance Numbers or other unrelated data. 

Information collected from donors is used to process their gift, including the sending of an acknowledgement and tax receipt and to advise the sponsored registrant of the gift. Donors have the right to request and receive anonymity for their gift. No information collected is sold, rented or exchanged with any third party.

Removing Your Name from Our Mailing List 

You can be removed from any future communications from our ministry by contacting us and sending us a message. If you determine that information in our database is inaccurate or it has changed, please contact your national office, or send us a message. 

International Administration:

Room 1208, Tung Che Commercial Centre

246 Des Voeux Road West

Sai Ying Pun, Hong Kong

Legal Matters

International China Concern Limited is a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance of Hong Kong. 

Company Register Number: 563347

IRD Charity Number: 91/04700

Office Address:

Room 1208, Tung Che Commercial Centre

246 Des Voeux Road West

Sai Ying Pun, Hong Kong

Registered Office

c/o LL. B. Accounting Services Limited
608 Laford Centre
838 Lai Chi Kok Road
Kowloon, Hong Kong

International China Concern (Child Care) Ltd is a company limited by guarantee registered in England and Wales. 
Registered Charity Number 1104182
Registered Number 4581218 

International China Concern has national offices registered in the following countries: 

Australia: International China Concern (Australia) Ltd., a registered charity with the Australian Charities and Not-for-profits Commission ABN 30 091 040 649. 

Canada: International China Concern Canada, a registered charity with the Canada Revenue Agency, number 86737 0645 RR0001. 

Hong Kong: International China Concern Hong Kong Limited, a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance. Charity Number with IRD: 91/11854

荷蘭 : Stichting International China Concern, a registered charity with ANBI status, RSIN: 8091.50.219.

United Kingdom: International China Concern, a registered charity in England and Wales, number 1164736. 

United States of America: Registered Name ‘American Friends of ICC’ (AFICC). AFICC is a registered 501(c)(3) non-profit organization. All donations are tax-deductible in full or in part. Company number 31-1706836

 Funds Management

To ensure all funds donated to ICC are used for the purposes for which they are given, ICC management retains full control over all funds and their disbursement. Funds are never handed over to third parties and our processes undertake audit procedures each year to ensure the integrity of use.

International China Concern is a Christian development organisation with a mission to provide love, hope and opportunity to children with disabilities and strives to end abandonment by keeping families together. Your gift will help to accomplish this mission, making a very real difference in the lives of many children and young people.

Should funds raised within your designated area of giving exceed the amount required, ICC will redirect funds to a similar item or programme.

使用條款

The website is intended for personal, non-commercial use only. Any use other than for personal purpose including but not limited to altering, downloading, copying or transmitting any material, reproducing or reposting it should obtain prior permission from ICC. If such permission is granted, the source should be acknowledged appropriately. For enquiry on usage for purposes other than personal and non-commercial, please contact us in advance. Any violations of the above may subject the user to legal action by International China Concern.

工作地點

中國：邁向改革創新的文明古國

繁華背後

中國是一個歷史悠久、孕育藝術、科學、政治和哲學等文明的國家。 自 20世紀70年代改革開放以來，中國經歷了快速的經濟增長和急劇的社會變革，人民的生活水平得以提升。儘管生活水平有顯著改變，但不少殘疾兒童及其家庭仍被遺忘在繁華背後。社會對殘疾人士的偏見，導致他們生活貧困、缺乏相關支持，以及被機會拒於門外。殘疾兒童及其家人常掙扎地生存著。ICC目前在中國的兩個城市為殘疾兒童及其家庭提供支援服務。 我們希望未來把ICC的服務模式帶往中國各地，為更多殘疾孩子带来愛、希望和機會。 

長沙市

長沙市是中國人口第17大城市，超過1000萬人居住。 1994年，ICC正式進駐長沙市，成立首個在中國開展的長期項目，致力改變殘疾兒童和孤兒的生命。

通過與當地政府和其他非政府機構的合作，ICC在長沙的付出，改變了數百名殘疾兒童的生命。

時至今日，我們在長沙市的工作包括：

維繫家庭

自2008年以來，ICC 的「家・友同行」計劃惠及了長沙市的兒童和家庭。我們兩個設備齊全的服務中心正投入運作，提供細緻的個案管理、物理治療、言語治療、特殊教育課程，並為家長提供心理輔導。同時， 我們的跨專業團隊也會上門家訪陷入困境的家庭，為他們提供急需的各項治療和支持。

了解更多

關顧被遺棄的兒童

ICC目前在長沙市政府福利機構下，運作著兩家「小組家庭」護理模式中心。其中「恩泉園」為重度殘疾兒童提供養育關懷和個案管理。「森林之家」為患有各類殘疾的青年人提供24小時看護，治療和生活技能培訓。

了解更多

培訓青年人

ICC的職業發展計劃（Pathways）幫助青年人探索潛能，讓他們找到通向獨立生活的途徑。 除了我們的「小方舟」流動餐車項目和其他社會企業，我們還為殘疾青年舉辦職業培訓營，以及在他們進入職場時，為他們和僱主提供輔導服務。

了解更多

你可以幫助他們
實現充滿機遇的人生

每一位兒童都應對未來充滿盼望，並享有實現豐盛生命的機會。

衡陽市

座落在湘江河畔的衡陽市是一座發展中的工業城市，擁有近700 萬人口。 自2006年以來，它已成為ICC最主要工作項目的所在地。

ICC與衡陽市福利院合作了一個以「小組之家」護理模式為主的殘疾兒童全人關顧中心。ICC的「小組之家」護理模式在衡陽市被公認為業界典範，那些被遺棄的殘疾孩子在這裏找到了新的家庭，生命也從此改變。

時至今日，我們在衡陽的工作包括：

培訓青年人 

ICC在衡陽市開設創意手藝工作坊，供殘疾青年創作和銷售自己製作的手工藝品。 在我們運營的農場裏，青年人喜歡種植蔬菜和飼養雞隻，為福利院的廚房供應蔬菜、雞蛋和肉類。 「小方舟」流動餐車項目則培訓殘疾青年餐飲款待方面的能力。  

了解更多

服務失去家庭的孩子們

自2006年起，ICC一直致力於為衡陽全人關顧中心的孩子提供真正的「家」。2014年，當地政府提供了一座五層樓的設施，供ICC按專業標準開設20個小組之家，並托付ICC在中心內照顧超過150名殘疾兒童。至今，該大樓已成為中國殘疾兒童照顧服務的典範。

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未來願景

在中國，數以百萬計的殘疾兒童和他們的家人正等待所需的服務和支援。 展望未來，我們的願景是讓所有殘疾兒童在一個接納和尊重他們的社會中過上充實的生活。有了你的支持，這不僅僅是一個夢想，它會實現。 

了解更多

你能如何幫忙

85%*

你所捐贈的85%善款將直接運用在我們的服務項目上

你的愛心，加上我們的關懷，結合創新方式，
一同給殘疾兒童提供機會，也減輕一眾困境家庭的負擔。

為ICC祈禱

*數據來自國際關心中國慈善協會（ICC）2022年度的財務總結。該數字只反映國際和中國團隊的運營狀況，並不包括ICC各辦事處的運作費用。如欲索取已審核的各地辦事處的財務報告，請直接聯絡該辦事處。

緊貼我們

與ICC同行，一起改寫中國最弱勢兒童的生命。緊貼我們，率先瞭解你的支持如何為殘疾孩子及其家庭開創更美好與光明的未來。

「千里之行，始於足下。」 —— 語出《老子》