使用條款

Internet Protocol Address 

We collect an IP address and linked data from all visitors to our site. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses and associated data to help diagnose problems with our server, administer our site, analyse trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customised, personalised content. IP addresses are not linked to personally identifiable information. 

Use of “Cookies” 

Our site may use cookies to enhance your experience. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the website and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them. 

Security 

All information provided to International China Concern is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our site that is only accessible by certain qualified employees of International China Concern. Unfortunately, however, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information. 

Other Websites 

Our site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which International China Concern has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different to ours. 

Contacting the Website 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, you can send us a message.  International China Concern uses the services of a range of third party provides on this website to collect and process transactions. You will need to contact these providers directly for their Privacy Policies.

The providers include (but are not limited to) the following: FundraiseUp, GiftTool, Raisely, Charities Aid Foundation, Mollie.

投訴政策

投訴政策

The Policy below deals with how we approach complaints or negative feedback about us. It is open for use by members of the public, volunteers or staff and involves five key elements:

  1. Culture. Our aim is to serve our stakeholders to the best of our ability. We accept that we are not perfect. We value complaints and feedback as a means of identifying and understanding how we can do things better.
  2. Principles. Our complaints and feedback system is modelled on biblical principles, including humility, fairness, accessibility, responsiveness, efficiency and integration.
  3. People. Our complaint handling staff will be skilled and professional.
  4. Process. Our complaints handling process involves seven stages – acknowledgment, assessment, planning, investigation, response, review, and consideration of systemic issues.
  5. Analysis. We review information about complaints as part of a continuous process of review and improvement.

We discuss these elements in more detail below:

Element 1—Culture

We are committed to achieving our Mission and Vision (https://chinaconcern.org/about-us/vision-mission/). We are equally committed to doing so in the best way possible, and without concern or hurt for any of the people we deal with. We know that despite our best efforts, we are not perfect and that we can always do better.

Accordingly, we value complaints and feedback and recognise that effective complaint handling will benefit our stakeholders, our reputation, and our administration. We affirm that complaints can highlight weaknesses in our programs, policies, and service delivery, and stimulate us to improve our operations. We also affirm that good complaint handling will reassure stakeholders that we are committed to resolving problems, improving relations, and building loyalty, and to improving our accountability and transparency.

Element 2—Principles

Our complaint and feedback handling system are based on biblical principles, modelled on principles of fairness, accessibility, responsiveness and efficiency. Complaint handling has the same priority as our core business. Each complaint will be assessed on its own merits. As far as possible confidentiality and privacy will be maintained, and we will be transparent in reporting back results to you as quickly as reasonably possible. It is our aim to resolve all complaints as quickly and efficiently as possible. For example, if they can be resolved over the phone at the time they are made, we will do so.

We will not victimise or treat any person adversely because they have made a complaint. There is no financial charge for making a complaint. If you have special needs (e.g. non English speaking background or a physical impairment), please let us know and we will do our best to assist you.

You may initiate a complaint or feedback by email, or letter – see the contact details below. If you wish to make your complaint or provide feedback anonymously, it will still receive our genuine attention, although of course we will be unable to report back or seek further information which may be able to assist us in dealing with any issue. We are happy to deal directly with you, o or through a parent, guardian, friend, or adviser.

Element 3—People

We take complaints and feedback seriously. All complaints will be investigated with complete impartiality by a staff member or Board member who is not personally involved in the issues, or by an external consultant or adviser. In matters of great significance, we may outsource the handling of a complaint to an external adviser or consultant, to whom we will give complete co-operation.

Element 4—Process

Our standard complaint handling procedures are as follows (although we reserve the right to approach a complaint more flexibly if we think it will achieve a more just and efficient outcome):

We will acknowledge each complaint promptly and give you the contact details of the person handling the complaint, ideally within 2 business days of the complaint being received. If we have not finalised your complaint within 7 days after that, we will contact you to report our progress.

We will assess the complaint and assign it priority.

If investigation is required, we will plan how the investigation is to be carried out.

We will investigate all relevant factual issues and then review the complaint in light of those facts. We will then consider options for complaint resolution.

We will contact you to discuss the complaint. In doing so we will inform you of the relevant facts we have identified and ask you to comment and/or give us any other relevant information you may have. We will then discuss with you how we propose to resolve the complaint. If we were wrong or have acted inappropriately, we will apologize.

If you are not satisfied with the proposed resolution, the relevant Board Chair will review the position, and we will contact you appropriately. If you are still not satisfied, and we believe that there are genuine issues involved, we may suggest an externally facilitated mediation or similar (for example in Australia PeaceWise (peacewise.org.au) or similar). Alternatively, you may pursue any other action which you believe is appropriate.

We will act on any systemic issues that are identified because of the complaint or feedback.

(Note – if we reasonably believe that a complaint is vexatious, trivial, or not genuine we will inform you accordingly as soon as we form that view. If you wish to take matters further, you may pursue any other action which you believe is appropriate.)

Element 5—Analysis

We appreciate that complaints and feedback can provide an insight into our programs and services and may show that they are not working as well as they might. We will use information brought to light by any complaints and feedback to improve our service to our stakeholders by:

highlighting service failings that need to be remedied; and

revealing problems and trends that can be acted on by management

We will address these with the relevant National Office or international team any significant issues which are revealed by our complaints handling and feedback procedures.

Contact Details:

Trent Frecklington, International Operations Director

ICC International, Room1208 Tung Che Commercial Centre, 246 Des Voeux Road West, Sai Ying Pun, Hong Kong

or email speakup@chinaconcern.org

Or contact a National Office near you – see our Contact us page (https://chinaconcern.org/contact/)

Child Protection Policy

Child & Young Adults Protection Policy

In some regions of the world this is referred to as Safeguarding and refers to any person in our care or program.

International China Concern believes protecting children from the risk of harm is a responsibility that we must all undertake. We are committed to a pro-active role that will protect the child from all forms of physical or mental violence, injury or abuse, neglect, maltreatment or exploitation, including sexual abuse.

This policy will help to foster a safe and positive environment for children and provide guidance to all international and field staff (staff) on the acceptable behaviours and appropriate boundaries when working with children.

International China Concern will ensure that all staff and visitors are aware of this policy and commitment to ensuring risks of abuse to our children are minimised. We will ensure our staff are clear what steps to take when concerns arise regarding the safety of our children and understand that we will respond immediately to investigate concerns raised.

Definition of Terminology: The terminology of child/children covers all residents within an International Child Concern project regardless of age, sex, physical or mental capacity.

Our values, principles and beliefs require staff and volunteers to:

  • Treat every child with dignity and respect at all times.
  • Conduct themselves in a manner consistent with their position as a positive role model to children.
  • Immediately raise concerns for the safety or well-being of a child in line with the International China Concern reporting procedure.
  • Listen to our children and take any concerns raised seriously.
  • Be visible when working with children, endeavouring to ensure that other adults are present when working with children and avoiding being alone with them.
  • Work in partnership with carers and/or other professionals to ensure the protection of children.
  • Not personally criticise a staff member for perceived actions towards a child but follow defined reporting processes for alleged incidents.


International China Concern staff and volunteers will not:

  • Engage in any behaviour that is intended to shame, humiliate, belittle or degrade children.
  • Use language, make suggestions or offer advice that is inappropriate, offensive or abusive.
  • Smack, hit, physically assault children or apply extreme physical or emotional discipline measures.
  • Develop sexual relationships with children nor any kind of relationship that is deemed exploitative or abusive.
  • Spend excessive time alone with children away from others.
  • Act in ways that may be abusive or place a child at risk of abuse.
  • Behave physically in a manner that is inappropriate or sexually provocative.
  • Take children to their own home without prior approval by the relative project manager.
  • Sleep in the same bed as children.
  • Purposely neglect a child outside of recognised and approved palliative care systems. Palliative care must be approved by the relative Project Manager prior to implementation. Neglect extends to withholding food, fluids, basic care, necessary medical treatment, or provision of adequate clothing to meet basic needs.


Upon an allegation being made the International China Concern Project Manager in conjunction with the China Operations Director will put in place an action plan to ensure the safety of the child as a priority.

Disciplinary procedures will be applied to staff who have been found to have acted outside our policy guidelines. Where dictated by in-country laws, confirmed instances will be reported to welfare centre and/or legal authorities.


Consensual Relationships

While we recognise the right of a young adult to engage in relationships once past the lawful age of consent, staff may not at any time engage in any consensual relationships due to the ethical nature of the relationship between staff and care recipient. Relationships of this nature may not result in legal prosecution however they will lead to dismissal and/or removal from working on our projects.

隱私政策

隱私政策

Thank you for choosing to partner with us. Your trust and confidence are important to us. International China Concern has created this Privacy Policy to explain why we collect information and how we will protect your personal privacy within our website. The following discloses our information gathering and dissemination practices for the website located at the URL www.chinaconcern.org. 

To fully understand your rights, we encourage you to read this Privacy Policy. International China Concern reserves the right at any time, and without notice, to change this Privacy Policy simply by posting such changes on our site. Any change will be effective immediately upon posting. Because we want to demonstrate our commitment to your privacy, this Privacy Policy notifies you of:

  1. What personally identifiable information of yours is collected through the site 
  2. Who collects such information
  3. How such information is used 
  4. With whom your information may be shared 
  5. What choices you have regarding collection, use and distribution of your information 
  6. What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control
  7. How you can correct any inaccuracies in your information.

Questions regarding this statement should be directed to International China Concern by sending us a message. Please reference this Privacy Policy in your message.

 What Information We Collect and How We Use That Information 

Our registration forms require users to give us contact information that may include name, email address, format preference (HTML vs. text), address, interests, credit card number and similar information. We do not request or store sensitive information from our visitors, such as Social Insurance Numbers or other unrelated data. 

Information collected from donors is used to process their gift, including the sending of an acknowledgement and tax receipt and to advise the sponsored registrant of the gift. Donors have the right to request and receive anonymity for their gift. No information collected is sold, rented or exchanged with any third party.

Removing Your Name from Our Mailing List 

You can be removed from any future communications from our ministry by contacting us and sending us a message. If you determine that information in our database is inaccurate or it has changed, please contact your national office, or send us a message. 

International Administration:

Room 1208, Tung Che Commercial Centre

246 Des Voeux Road West

Sai Ying Pun, Hong Kong

Legal Matters

International China Concern Limited is a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance of Hong Kong. 

Company Register Number: 563347

IRD Charity Number: 91/04700

Office Address:

Room 1208, Tung Che Commercial Centre

246 Des Voeux Road West

Sai Ying Pun, Hong Kong

Registered Office

c/o LL. B. Accounting Services Limited
608 Laford Centre
838 Lai Chi Kok Road
Kowloon, Hong Kong

International China Concern (Child Care) Ltd is a company limited by guarantee registered in England and Wales. 
Registered Charity Number 1104182
Registered Number 4581218 

International China Concern has national offices registered in the following countries: 

Australia: International China Concern (Australia) Ltd., a registered charity with the Australian Charities and Not-for-profits Commission ABN 30 091 040 649. 

Canada: International China Concern Canada, a registered charity with the Canada Revenue Agency, number 86737 0645 RR0001. 

Hong Kong: International China Concern Hong Kong Limited, a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance. Charity Number with IRD: 91/11854

荷蘭 : Stichting International China Concern, a registered charity with ANBI status, RSIN: 8091.50.219.

United Kingdom: International China Concern, a registered charity in England and Wales, number 1164736. 

United States of America: Registered Name ‘American Friends of ICC’ (AFICC). AFICC is a registered 501(c)(3) non-profit organization. All donations are tax-deductible in full or in part. Company number 31-1706836

 Funds Management

To ensure all funds donated to ICC are used for the purposes for which they are given, ICC management retains full control over all funds and their disbursement. Funds are never handed over to third parties and our processes undertake audit procedures each year to ensure the integrity of use.

International China Concern is a Christian development organisation with a mission to provide love, hope and opportunity to children with disabilities and strives to end abandonment by keeping families together. Your gift will help to accomplish this mission, making a very real difference in the lives of many children and young people.

Should funds raised within your designated area of giving exceed the amount required, ICC will redirect funds to a similar item or programme.

使用條款

The website is intended for personal, non-commercial use only. Any use other than for personal purpose including but not limited to altering, downloading, copying or transmitting any material, reproducing or reposting it should obtain prior permission from ICC. If such permission is granted, the source should be acknowledged appropriately. For enquiry on usage for purposes other than personal and non-commercial, please contact us in advance. Any violations of the above may subject the user to legal action by International China Concern.

聚焦希望
獻出愛心

我們是致力於愛心關顧服務的開拓及引領者

30年的開創性全人關顧

從零開始，到備受信賴，如今ICC已成為殘疾兒童關懷護理領域的倡導和引領者。30多年來，我們提供的服務改變了成千上萬弱勢兒童的生活。

在不斷變化的中國社會環境中，ICC與時俱進，樹立一套養育和輔助殘疾孩子健康、自信成長的新標準。我們敬業的物理治療師 、職業治療師、特殊教育工作者、社會工作者、職業培訓老師和醫務人員等，都在孜孜不倦地工作，幫助孩子們在懷著希望、尊嚴和充滿機遇的環境下生活。

源於愛的舉動

1993年，一名新生女嬰遭到遺棄，被送往中國一所孤兒院。高永恩先生（David Gotts）相信一個愛的舉動能為生命帶來改變。他將女嬰抱起，為她取名為露絲（Rose），並送她到附近的醫院接受治療。不幸的是，露絲在當晚就過世了。

露絲活不過24 小時，但她短暫的生命觸動了高永恩的心，激發了他對愛和關懷的承諾，人生軌跡也從此改變。 他反思著在孤兒院目睹的不堪：「這些寶貴的孩子不再是無名無姓的嬰兒。在我眼裏，每一個孩子變得和露絲一樣——他們的生命都是神聖且值得我為之委身奮鬥。」

ICC的起始和發展

同年，國際關心中國慈善協會隨即正式成立。

ICC渴望向中國殘疾兒童分享上帝的愛，尤其是那些曾遭遺棄的兒童；因此，我們開設了中國第一所以物理治療和特殊教育為重點的護理中心。

露絲寶寶和ICC支持中國殘疾兒童的故事是這本書的核心——《中國綠洲：將愛、希望和機會帶給被遺忘的中國兒童》。

你可以幫助他們
實現充滿機遇的人生

每一位兒童都應對未來充滿盼望，並享有實現豐盛生命的機會。

改變生命

不管是住在我們「小組家庭」的成員、與原生家庭同住的孩子，
還是邁向成年的青年人，ICC為殘疾兒童和青年提供全人關顧。

維繫家庭

在中國，針對殘疾兒童的支援頗為匱乏，加上家庭經濟困難和社會偏見，摧毀了孩子對未來的希望。 ICC的「家・友同行」計劃修復家庭，並為家庭的健康發展提供所需幫助。

了解更多

服務失去家庭的孩子們

一些不堪重負的父母作出無奈的決定，將孩子交給國家福利中心照顧，而遭受遺棄的經歷將帶給孩子永久的傷痛。 ICC 以「小組家庭」護理模式為孩子們提供全人關懷照顧，陪伴他們成長。 除了以小組之家迎接孩子之外，我們還提供廣泛的支持服務，例如治療、特殊教育、醫療和職業培訓等。

了解更多

培訓青年人

隨著孩子們步入成年期，ICC的職業發展計劃（Pathways）為他們提供生活技能和職業培訓。 青年人可以通過社區就業機會或與ICC合作的社會企業中，找到目標、自信和充滿尊嚴的就業前景。

了解更多

訂購《中國綠洲》（China’s Oasis）

這是一個將愛、希望和機會帶給中國被遺忘兒童的鼓舞人心故事。

那年，年僅 22 歲的高永恩先生（David Gotts）參觀一所中國福利院時，對院內孩子的狀況感到震驚。那時他懷裡抱著一個奄奄一息的嬰兒——沒有名字，於是他給她取名叫露絲（意即玫瑰）。也是在那一天，國際關注中國慈善協會（ICC）誕生了。書中講述關愛中國被遺棄的殘疾兒童的故事，整整跨越二十五年。《中國綠洲》讓你認識一群畢生致力於服務中國殘疾兒童的人，帶給你感動和激勵，相信從第一頁起就能抓住你的心。

「這是一本難得且鼓舞人心的讀物，強烈推薦！」——Ingo，加拿大

「這是我讀過的最好的書之一， ICC很棒。」 ——Holly，美國

購買書籍
免費下載第1章

你能如何幫忙

85%*

你所捐贈的85%善款將直接運用在我們的服務項目上

你的愛心，加上我們的關懷，結合創新方式，
一同給殘疾兒童提供機會，也減輕一眾困境家庭的負擔。

為ICC祈禱

*數據來自國際關心中國慈善協會（ICC）2022年度的財務總結。該數字只反映國際和中國團隊的運營狀況，並不包括ICC各辦事處的運作費用。如欲索取已審核的各地辦事處的財務報告，請直接聯絡該辦事處。

緊貼我們

與ICC同行，一起改寫中國最弱勢兒童的生命。緊貼我們，率先瞭解你的支持如何為殘疾孩子及其家庭開創更美好與光明的未來。

「千里之行，始於足下。」 —— 語出《老子》