使用條款

Internet Protocol Address 

We collect an IP address and linked data from all visitors to our site. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses and associated data to help diagnose problems with our server, administer our site, analyse trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the site, and deliver customised, personalised content. IP addresses are not linked to personally identifiable information. 

Use of “Cookies” 

Our site may use cookies to enhance your experience. Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the website and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them. 

Security 

All information provided to International China Concern is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our site that is only accessible by certain qualified employees of International China Concern. Unfortunately, however, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information. 

Other Websites 

Our site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which International China Concern has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different to ours. 

Contacting the Website 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, you can send us a message.  International China Concern uses the services of a range of third party provides on this website to collect and process transactions. You will need to contact these providers directly for their Privacy Policies.

The providers include (but are not limited to) the following: FundraiseUp, GiftTool, Raisely, Charities Aid Foundation, Mollie.

投訴政策

投訴政策

The Policy below deals with how we approach complaints or negative feedback about us. It is open for use by members of the public, volunteers or staff and involves five key elements:

  1. Culture. Our aim is to serve our stakeholders to the best of our ability. We accept that we are not perfect. We value complaints and feedback as a means of identifying and understanding how we can do things better.
  2. Principles. Our complaints and feedback system is modelled on biblical principles, including humility, fairness, accessibility, responsiveness, efficiency and integration.
  3. People. Our complaint handling staff will be skilled and professional.
  4. Process. Our complaints handling process involves seven stages – acknowledgment, assessment, planning, investigation, response, review, and consideration of systemic issues.
  5. Analysis. We review information about complaints as part of a continuous process of review and improvement.

We discuss these elements in more detail below:

Element 1—Culture

We are committed to achieving our Mission and Vision (https://chinaconcern.org/about-us/vision-mission/). We are equally committed to doing so in the best way possible, and without concern or hurt for any of the people we deal with. We know that despite our best efforts, we are not perfect and that we can always do better.

Accordingly, we value complaints and feedback and recognise that effective complaint handling will benefit our stakeholders, our reputation, and our administration. We affirm that complaints can highlight weaknesses in our programs, policies, and service delivery, and stimulate us to improve our operations. We also affirm that good complaint handling will reassure stakeholders that we are committed to resolving problems, improving relations, and building loyalty, and to improving our accountability and transparency.

Element 2—Principles

Our complaint and feedback handling system are based on biblical principles, modelled on principles of fairness, accessibility, responsiveness and efficiency. Complaint handling has the same priority as our core business. Each complaint will be assessed on its own merits. As far as possible confidentiality and privacy will be maintained, and we will be transparent in reporting back results to you as quickly as reasonably possible. It is our aim to resolve all complaints as quickly and efficiently as possible. For example, if they can be resolved over the phone at the time they are made, we will do so.

We will not victimise or treat any person adversely because they have made a complaint. There is no financial charge for making a complaint. If you have special needs (e.g. non English speaking background or a physical impairment), please let us know and we will do our best to assist you.

You may initiate a complaint or feedback by email, or letter – see the contact details below. If you wish to make your complaint or provide feedback anonymously, it will still receive our genuine attention, although of course we will be unable to report back or seek further information which may be able to assist us in dealing with any issue. We are happy to deal directly with you, o or through a parent, guardian, friend, or adviser.

Element 3—People

We take complaints and feedback seriously. All complaints will be investigated with complete impartiality by a staff member or Board member who is not personally involved in the issues, or by an external consultant or adviser. In matters of great significance, we may outsource the handling of a complaint to an external adviser or consultant, to whom we will give complete co-operation.

Element 4—Process

Our standard complaint handling procedures are as follows (although we reserve the right to approach a complaint more flexibly if we think it will achieve a more just and efficient outcome):

We will acknowledge each complaint promptly and give you the contact details of the person handling the complaint, ideally within 2 business days of the complaint being received. If we have not finalised your complaint within 7 days after that, we will contact you to report our progress.

We will assess the complaint and assign it priority.

If investigation is required, we will plan how the investigation is to be carried out.

We will investigate all relevant factual issues and then review the complaint in light of those facts. We will then consider options for complaint resolution.

We will contact you to discuss the complaint. In doing so we will inform you of the relevant facts we have identified and ask you to comment and/or give us any other relevant information you may have. We will then discuss with you how we propose to resolve the complaint. If we were wrong or have acted inappropriately, we will apologize.

If you are not satisfied with the proposed resolution, the relevant Board Chair will review the position, and we will contact you appropriately. If you are still not satisfied, and we believe that there are genuine issues involved, we may suggest an externally facilitated mediation or similar (for example in Australia PeaceWise (peacewise.org.au) or similar). Alternatively, you may pursue any other action which you believe is appropriate.

We will act on any systemic issues that are identified because of the complaint or feedback.

(Note – if we reasonably believe that a complaint is vexatious, trivial, or not genuine we will inform you accordingly as soon as we form that view. If you wish to take matters further, you may pursue any other action which you believe is appropriate.)

Element 5—Analysis

We appreciate that complaints and feedback can provide an insight into our programs and services and may show that they are not working as well as they might. We will use information brought to light by any complaints and feedback to improve our service to our stakeholders by:

highlighting service failings that need to be remedied; and

revealing problems and trends that can be acted on by management

We will address these with the relevant National Office or international team any significant issues which are revealed by our complaints handling and feedback procedures.

Contact Details:

Trent Frecklington, International Operations Director

ICC International, Room1208 Tung Che Commercial Centre, 246 Des Voeux Road West, Sai Ying Pun, Hong Kong

or email speakup@chinaconcern.org

Or contact a National Office near you – see our Contact us page (https://chinaconcern.org/contact/)

Child Protection Policy

Child & Young Adults Protection Policy

In some regions of the world this is referred to as Safeguarding and refers to any person in our care or program.

International China Concern believes protecting children from the risk of harm is a responsibility that we must all undertake. We are committed to a pro-active role that will protect the child from all forms of physical or mental violence, injury or abuse, neglect, maltreatment or exploitation, including sexual abuse.

This policy will help to foster a safe and positive environment for children and provide guidance to all international and field staff (staff) on the acceptable behaviours and appropriate boundaries when working with children.

International China Concern will ensure that all staff and visitors are aware of this policy and commitment to ensuring risks of abuse to our children are minimised. We will ensure our staff are clear what steps to take when concerns arise regarding the safety of our children and understand that we will respond immediately to investigate concerns raised.

Definition of Terminology: The terminology of child/children covers all residents within an International Child Concern project regardless of age, sex, physical or mental capacity.

Our values, principles and beliefs require staff and volunteers to:

  • Treat every child with dignity and respect at all times.
  • Conduct themselves in a manner consistent with their position as a positive role model to children.
  • Immediately raise concerns for the safety or well-being of a child in line with the International China Concern reporting procedure.
  • Listen to our children and take any concerns raised seriously.
  • Be visible when working with children, endeavouring to ensure that other adults are present when working with children and avoiding being alone with them.
  • Work in partnership with carers and/or other professionals to ensure the protection of children.
  • Not personally criticise a staff member for perceived actions towards a child but follow defined reporting processes for alleged incidents.


International China Concern staff and volunteers will not:

  • Engage in any behaviour that is intended to shame, humiliate, belittle or degrade children.
  • Use language, make suggestions or offer advice that is inappropriate, offensive or abusive.
  • Smack, hit, physically assault children or apply extreme physical or emotional discipline measures.
  • Develop sexual relationships with children nor any kind of relationship that is deemed exploitative or abusive.
  • Spend excessive time alone with children away from others.
  • Act in ways that may be abusive or place a child at risk of abuse.
  • Behave physically in a manner that is inappropriate or sexually provocative.
  • Take children to their own home without prior approval by the relative project manager.
  • Sleep in the same bed as children.
  • Purposely neglect a child outside of recognised and approved palliative care systems. Palliative care must be approved by the relative Project Manager prior to implementation. Neglect extends to withholding food, fluids, basic care, necessary medical treatment, or provision of adequate clothing to meet basic needs.


Upon an allegation being made the International China Concern Project Manager in conjunction with the China Operations Director will put in place an action plan to ensure the safety of the child as a priority.

Disciplinary procedures will be applied to staff who have been found to have acted outside our policy guidelines. Where dictated by in-country laws, confirmed instances will be reported to welfare centre and/or legal authorities.


Consensual Relationships

While we recognise the right of a young adult to engage in relationships once past the lawful age of consent, staff may not at any time engage in any consensual relationships due to the ethical nature of the relationship between staff and care recipient. Relationships of this nature may not result in legal prosecution however they will lead to dismissal and/or removal from working on our projects.

隱私政策

隱私政策

Thank you for choosing to partner with us. Your trust and confidence are important to us. International China Concern has created this Privacy Policy to explain why we collect information and how we will protect your personal privacy within our website. The following discloses our information gathering and dissemination practices for the website located at the URL www.chinaconcern.org. 

To fully understand your rights, we encourage you to read this Privacy Policy. International China Concern reserves the right at any time, and without notice, to change this Privacy Policy simply by posting such changes on our site. Any change will be effective immediately upon posting. Because we want to demonstrate our commitment to your privacy, this Privacy Policy notifies you of:

  1. What personally identifiable information of yours is collected through the site 
  2. Who collects such information
  3. How such information is used 
  4. With whom your information may be shared 
  5. What choices you have regarding collection, use and distribution of your information 
  6. What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control
  7. How you can correct any inaccuracies in your information.

Questions regarding this statement should be directed to International China Concern by sending us a message. Please reference this Privacy Policy in your message.

 What Information We Collect and How We Use That Information 

Our registration forms require users to give us contact information that may include name, email address, format preference (HTML vs. text), address, interests, credit card number and similar information. We do not request or store sensitive information from our visitors, such as Social Insurance Numbers or other unrelated data. 

Information collected from donors is used to process their gift, including the sending of an acknowledgement and tax receipt and to advise the sponsored registrant of the gift. Donors have the right to request and receive anonymity for their gift. No information collected is sold, rented or exchanged with any third party.

Removing Your Name from Our Mailing List 

You can be removed from any future communications from our ministry by contacting us and sending us a message. If you determine that information in our database is inaccurate or it has changed, please contact your national office, or send us a message. 

International Administration:

Room 1208, Tung Che Commercial Centre

246 Des Voeux Road West

Sai Ying Pun, Hong Kong

Legal Matters

International China Concern Limited is a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance of Hong Kong. 

Company Register Number: 563347

IRD Charity Number: 91/04700

Office Address:

Room 1208, Tung Che Commercial Centre

246 Des Voeux Road West

Sai Ying Pun, Hong Kong

Registered Office

c/o LL. B. Accounting Services Limited
608 Laford Centre
838 Lai Chi Kok Road
Kowloon, Hong Kong

International China Concern (Child Care) Ltd is a company limited by guarantee registered in England and Wales. 
Registered Charity Number 1104182
Registered Number 4581218 

International China Concern has national offices registered in the following countries: 

Australia: International China Concern (Australia) Ltd., a registered charity with the Australian Charities and Not-for-profits Commission ABN 30 091 040 649. 

Canada: International China Concern Canada, a registered charity with the Canada Revenue Agency, number 86737 0645 RR0001. 

Hong Kong: International China Concern Hong Kong Limited, a charitable institution granted tax-exempt status under section 88 of the Inland Revenue Ordinance. Charity Number with IRD: 91/11854

荷蘭 : Stichting International China Concern, a registered charity with ANBI status, RSIN: 8091.50.219.

United Kingdom: International China Concern, a registered charity in England and Wales, number 1164736. 

United States of America: Registered Name ‘American Friends of ICC’ (AFICC). AFICC is a registered 501(c)(3) non-profit organization. All donations are tax-deductible in full or in part. Company number 31-1706836

 Funds Management

To ensure all funds donated to ICC are used for the purposes for which they are given, ICC management retains full control over all funds and their disbursement. Funds are never handed over to third parties and our processes undertake audit procedures each year to ensure the integrity of use.

International China Concern is a Christian development organisation with a mission to provide love, hope and opportunity to children with disabilities and strives to end abandonment by keeping families together. Your gift will help to accomplish this mission, making a very real difference in the lives of many children and young people.

Should funds raised within your designated area of giving exceed the amount required, ICC will redirect funds to a similar item or programme.

使用條款

The website is intended for personal, non-commercial use only. Any use other than for personal purpose including but not limited to altering, downloading, copying or transmitting any material, reproducing or reposting it should obtain prior permission from ICC. If such permission is granted, the source should be acknowledged appropriately. For enquiry on usage for purposes other than personal and non-commercial, please contact us in advance. Any violations of the above may subject the user to legal action by International China Concern.

認識我們的團隊

「養育一個孩子，需舉全村之力」

合全村之力

在ICC，我們意識到幫助弱勢兒童確實需要全村的努力——即地球村！ 

在ICC一眾資深領導者和工作人員的帶領下，我們在中國的項目由當地經驗豐富的團隊和來自世界各地的義工協同管理。他們緊密合作，讓我們服務中心裏的殘疾兒童重獲應得的愛和支持。 

認識我們的領導團隊

馬建基（Peter Maize）

行政總監

Peter 帶着超過15年在中國非牟利機構工作的經驗加入ICC。此前，他曾擔任一家國際機構的中國區域總監，監督其營運長達10年。 他亦曾與從事菲律賓和非洲扶貧項目的團體合作。

高永恩（David Gotts）

創始人

David Gotts（高永恩）是國際關心中國慈善協會的創辦人。他曾居住於台灣、香港和中國，目前定居加拿大。作為創辦人，David為ICC在中國和世界各地的工作提供監督和領導。 

Trent Frecklington

國際營運總監

Trent擁有在澳洲從事教育、商業及非牟利機構的工作經驗。他帶著超過10年帶領非牟利機構事工的經驗加入ICC。同時，他在教會的領導團隊也擔任多個服事崗位。 

安凱樂（Kyla Alexander）

中國事務總監

Kyla是註冊護士， 自2001起居於中國並在ICC工作。她建立了ICC衡陽全人關顧中心，亦自 2011 年起擔任ICC的中國事務總監，領導ICC在中國的工作。

Melissa Maize

市場營銷總監

Melissa在香港出生、成長。她在 Chapman University完成學位課程後從事廣告媒體工作，2021年，Melissa加入ICC，並以她對市場營銷工作的熱忱分享ICC的故事。

Geoff Hall

教牧關懷總監

作為一名教牧關懷總監，Geoff確保ICC前線工作人員得到所需的支持，能夠懷著熱忱和喜樂的心去服事孩子。Geoff也透過電影及影片製作的工作，引起大眾關注世上被遺忘的群體。

國際董事會

ICC國際董事會為ICC有限公司提供整體的指導和管理；ICC有限公司是總部位於香港的註冊慈善團體，負責監督ICC在中國的工作。

ICC國際董事會主席、行政總監和創始人緊密合作，確保ICC在全球的工作均朝願景邁進，同時遵循董事會批准的工作計劃和預算。

國際董事會

Ruth Smith

國際董事會主席

「ICC的孩子們之間流露的愛深深地打動了我！儘管他們一無所有，但仍然能夠共享一切。我看到的青年人像家庭一樣聚在一起，他們能夠彼此關心、互相幫助、同甘共苦，這實在讓人深受啟發。」

Dale Weathington

董事會成員

「我依然清晰記得第2011年一次到訪ICC時的情景。當時一個小女孩剛因失去了右臂而被拋棄，我抱着她，那個場景令我十分難忘。六個月以後，我發現她已被收養……這是多麼讓人高興的事！ICC的工作正是改變生命！」

Linda Linehan

董事會成員

「看見殘疾兒童的生命被改變，我因此深受感動。 我見證孩子們的轉變，因為他們生活在一個充滿愛的家庭環境中，得到了他們需要的特別關注。 那些曾經沒有希望的孩子們，現在能夠向彼此和他們的照顧者表達愛意。」

國際顧問委員會

ICC國際顧問委員會由各地辦事處董事會主席和一眾盡心盡力、經驗豐富的成員組成。 委員會定期開會跟蹤ICC的工作近況，並為工作計劃和預算的制定提供意見。 所有擬議的計劃和預算在傳遞給國際董事會之前，都會提交給顧問委員會批准。 

國際顧問委員會

Stewart Evans

特別顧問

「我深受感動於ICC將信仰付諸行動。孩子和青年們啟發我帶著信心去服事，而這樣做也讓我從中獲益更多。這一種互動關係，意味着多年以後，我仍然受到鼓舞，繼續帶着積極和感恩的態度參與服務。」

Michelle Harris

特別顧問

「不論是他們所愛、照顧的孩子和青年，還是和他們共事和領導的工作人員，ICC都有能力做到尊重每一個人，這一點深深地激勵了我。作為服事機構，ICC的能力在於視每個人為獨一無二、具有上帝形象的個體。」

Simon Gates

英國ICC董事會主席

「ICC透過將愛、希望和機會帶給每一位孩子，為他們的生命帶來重要和美好的改變。見證着孩子們在ICC的照顧下有所轉變和重生，這實在令人讚歎。」 

Graham Young

澳洲ICC董事會主席

Graham是國際流動建設(香港)協會（Mobile Mission Maintenance Hong Kong）和國際流動建設協會總會（MMM International）的總監。2018年起，Graham續任ICC董事會的崗位。Graham也是墨爾本Montmorency Community Church的會友。

周淑敏女士（Emilie Bandfield）

香港ICC董事會主席

「每一位照顧者和工作人員發自內心的愛、關懷和奉獻，以及孩子們臉上洋溢的喜悅和笑容，都深深啟發我。」

Ken Smith

美國ICC董事會主席

「看著一眾當地照顧者和治療師耐心、高效地照顧那些受託於ICC的人，這標誌著改變的開端。小組家庭裡充滿著的歡笑，也明顯體現了生命得到尊重和珍視。」

David Cheng

加拿大ICC董事會主席

「讓我讚嘆的是ICC的工作改變了許多生命，包括所照顧的孩子們，和育有殘疾孩子的家庭。他們身上體現了上帝轉化生命的愛！」

Vibeke Pronk

荷蘭ICC董事會主席

「ICC顯明了每個孩子都是寶貴且值得被愛和關顧的，這讓我深受啟發。在ICC，每一位孩子都得到治療師和照顧者的關愛和個性化的照顧。看見他們活出豐盛和有意義的生命，我為此深深感動。」

了解更多ICC各地辦事處資訊

澳洲

加拿大

香港

荷蘭

英國

美國

你能如何幫忙

85%*

你所捐贈的85%善款將直接運用在我們的服務項目上

你的愛心，加上我們的關懷，結合創新方式，
一同給殘疾兒童提供機會，也減輕一眾困境家庭的負擔。

為ICC祈禱

*數據來自國際關心中國慈善協會（ICC）2022年度的財務總結。該數字只反映國際和中國團隊的運營狀況，並不包括ICC各辦事處的運作費用。如欲索取已審核的各地辦事處的財務報告，請直接聯絡該辦事處。

緊貼我們

與ICC同行，一起改寫中國最弱勢兒童的生命。緊貼我們，率先瞭解你的支持如何為殘疾孩子及其家庭開創更美好與光明的未來。

「千里之行，始於足下。」 —— 語出《老子》